Customer Service

Return & Refund Policy

 

Exchange & Return

  • Purchased goods/products can be exhanged within 7 days after the parcel has been received.
  • Customers are only allowed to exchange to other sizes, but it must be with the same design and colour. However, customers may choose other colours witihin the same design if the colour initially purchased is out of stock.
  • The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any exchange refund. Aisy Asyraf will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their new item within 7 working days after the confirmation.

Please inform admin 0195558210/0193598210 before return your purchase to the following address:

 

Aisy Asyraf @Sunway Gandaria

Lot UG-03A, Sunway Gandaria Retail, Seksyen 9

43650, Bandar Baru Bangi,

Selangor Darul Ehsan

 

Incorrect Items

  • If you believe you have received the wrong item, whatsapp admin +60195558210 with your order number, and a picture of the item. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed.
  • Please note that items must be unworn, unwashed, unaltered, and with its tags intact. If the correct item is no longer in-stock, you may opt to change to a new item with the same price or full refund will be issued instead.

Refund

  • We are not required to provide a refund or replacement if you change your mind.
  • If the item ordered is out of stock and cannot be exchanged with other items, full refund will be given within 15 working days.
  • Full refund will also be given if there are any problems for your order that was proven to be our mistake.

Please contact us at 019-5558210 if you have any questions or doubts.

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Privacy Policy

 

Collected Information
We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site on our site.

Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.

Confidentiality
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.

Changes to our Privacy Policy

Aisy Asyraf have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers.  Do keep track on the Privacy Policy page on our website.

Security
our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.

Shipping Policy

All orders will ship within 1-3 working days from the date of payment. All packages will be sent via DHL Ecommerce/ Ninjavan. When shipping overseas, customs can delay packages by up to 6 weeks. This doesn't happen often, but it can happen.

If the shipping address is different from the address provided through Shopify or PayPal, please contact the seller prior to payment. If the Shopify and PayPal addresses are different, and no special instruction has been provided, we will send the order to the address provided through Shopify.

If you have any inquiries please  Whatsapp us at +60195558210

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FAQ

Q: How long does the delivery usually takes?

Delivery usuallly will takes about 7 working days.

Q: Currency used for purchases?

All product transaction in Ringgit Malaysia (RM/MYR) only

Q: Can I change my order or cancel once it shows in shipping status?

Orders that are in shipping or shipped CANNOT be changed or canceled.

Q: How to choose suitable size?
Please refer to sizing chart provided (in Inch)